- Our group name is “Healthcare,” and our team members include Marjani Alceus, Peter Lis, James Murray, Matthew Post, and Robert Stewart.
- We determined healthcare system websites as the type of sites to observe user interface and interaction. The following are major healthcare system sites:
- Intermountain Healthcare
- Mayo Clinic
- Cleveland Clinic
- HCA Healthcare
- Advent Health
- Yale New Haven Health
- Group Interest:
Our interest in this type of site is simple: we are all consumers of healthcare and with it the many ways the industry leverages technology to deliver information and functionalities related to its consumption. Our experiences differ, but collectively we can relate in the frustrations of our own healthcare journeys whether that has been anxiously navigating the insurance marketplace on complicated or even non-functional government websites, booking an urgent care visit through a temperamental online scheduling system for what we were pretty sure – but also not so sure – was strep throat, or trying to find an in-network specialist for migraines through a confusing payer website directory.
The healthcare industry in the United States accounts for nearly 20% of its GDP, or $4.1 trillion per year (CMS, 2021). Despite this shockingly high price tag, many healthcare consumers, like the members of this group, find the technology interfaces with our healthcare providers or payers to be in many cases disappointing or aggravating. As the healthcare industry transforms to meet the emerging needs of its consumers in a future where the demand will exceed providers’ capacity to treat, innovations in integrated digital strategies will be increasingly deployed to create efficiencies and to promote better health outcomes (Haddad et al., 2022). Health systems will continue to support their digital front door initiatives through the engagement they receive through their websites. Therefore, it is our group’s assertion that it is vitally useful to explore the usability of this type of site, as its usability has life-changing potential (Gidron, 2022).
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References
A leader in whole-person health care. AdventHealth. (2022). Retrieved September 10, 2022, from https://www.adventhealth.com/
Access anytime anywhere. Cleveland Clinic. (2022). Retrieved September 10, 2022, from https://my.clevelandclinic.org/
Gidron, Ziv. (2022). What is the digital front door in healthcare? Hyro.ai. https://www.hyro.ai/post/what-is-the-digital-front-door-in-healthcare
Giving people a healthier Tomorrow. HCA Healthcare. (2022). Retrieved September 10, 2022, from https://hcahealthcare.com/
Haddad, L.M., Annamaraju, P., & Toney-Butler, T.J. (2022). Nursing Shortage. StatPearls Publishing. https://www.ncbi.nlm.nih.gov/books/NBK493175/
Home: Intermountain healthcare. intermountainhealthcare.org. (2022). Retrieved September 10, 2022. from https://intermountainhealthcare.org/
Mayo Foundation for Medical Education and Research. (2022). Mayo Clinic. Retrieved September 10, 2022, from https://www.mayoclinic.org/
U.S. Centers for Medicare and Medicaid Services. (2021, December 15). The National Health Expenditure Accounts historical. https://www.cms.gov/Research-Statistics-Data-and-Systems/Statistics-Trends-and-Reports/NationalHealthExpendData/NationalHealthAccountsHistorical
Yale New Haven Hospital – A Connecticut Hospital. (2022). Retrieved September 10, 2022, from https://www.ynhh.org/