{"id":2915,"date":"2022-09-26T19:14:22","date_gmt":"2022-09-26T23:14:22","guid":{"rendered":"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/?p=2915"},"modified":"2022-09-26T19:14:22","modified_gmt":"2022-09-26T23:14:22","slug":"heuristic-evaluation-individual-assignment-2-tripadvisor","status":"publish","type":"post","link":"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/?p=2915","title":{"rendered":"Heuristic Evaluation &#8211; Individual Assignment # 2 (Tripadvisor)"},"content":{"rendered":"\n<ul class=\"wp-block-list\" type=\"1\"><li><strong>Identified site to be evaluated: <\/strong>The site selected for the heuristic evaluation is Tripadvisor. This is one of the travel sites within our scope for the group project, as it is a leading site utilized by people searching for travel related topics.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"548\" src=\"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-1-1024x548.jpg\" alt=\"\" class=\"wp-image-2916\" srcset=\"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-1-1024x548.jpg 1024w, https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-1-300x161.jpg 300w, https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-1-768x411.jpg 768w, https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-1.jpg 1361w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Scenario to be evaluated: <\/strong>The situation selected was to find a highly rated restaurant in Houston, Texas that offers vegan and gluten-free options. The search will be within 25 miles of downtown Houston, however, I would expand the search up to 50 miles, if a vegan Tex-Mex option is available. &nbsp;<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Heuristic Evaluation for Tripadvisor: <\/strong>I started by clicking on the \u2018Restaurants\u2019 tab, which provided a search feature where I typed \u2018downtown Houston.\u2019 I was provided seven options, six of which were in Houston, TX. There was one results for Houston, Mississippi, which I believe violates Heuristic Principle # 2 \u2013 Match between system and the real world. The expectation is that all seven results would be in the downtown Houston, Texas and do not understand the logic of having an option appear in Mississippi, given that is very far from the desired location. Additionally, the \u2018see all results for downtown Houston\u2019 is placed all the way at the bottom of the results, which seems to be odd placement of this information. I then attempted to use \u2018Houston, Texas\u2019 in the search and I did not see any options for downtown, only \u2018Houston\u2019, \u2018North Houston\u2019, \u2018South Houston\u2019 and \u2018Bay Area Houston\u2019. I was surprised that the site did not have options for Downtown, Midtown or West Houston in the results, as these areas are far more popular than North or South Houston with tourists and locals alike.<\/li><\/ul>\n\n\n\n<p>When reviewing the results for restaurants in Houston, I did not see any filtering options on the web page. I checked on the Tripadvisor mobile application and could not find any advanced filtering options. The lack of ability to find anywhere on the page that could provide help or FAQs would violate Heuristic Principle # 10 \u2013 Help and documentation.<\/p>\n\n\n\n<p>&nbsp;I also tried to type in \u201cvegan restaurants in downtown Houston\u201d and did get options that seemed to be vegan based on their name, but there was no indicator to inform me whether a restaurant is vegan, had vegan options or other dietary restriction (e.g., gluten-free). This resulted in a very inefficient use of time, since I had to click on the individual restaurants to figure out if they were vegan or had vegan options on the menu. As such, I feel this violated the Heuristic Principle # 7 \u2013 Flexibility and efficiency of use, as it not allowing for an effective search on a specific need.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"558\" src=\"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-2-1024x558.jpg\" alt=\"\" class=\"wp-image-2917\" srcset=\"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-2-1024x558.jpg 1024w, https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-2-300x164.jpg 300w, https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-2-768x419.jpg 768w, https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-2.jpg 1366w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"937\" height=\"733\" src=\"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-3.jpg\" alt=\"\" class=\"wp-image-2918\" srcset=\"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-3.jpg 937w, https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-3-300x235.jpg 300w, https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-3-768x601.jpg 768w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"639\" src=\"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-4-1024x639.jpg\" alt=\"\" class=\"wp-image-2919\" srcset=\"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-4-1024x639.jpg 1024w, https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-4-300x187.jpg 300w, https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-4-768x480.jpg 768w, https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-4.jpg 1177w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"548\" src=\"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-5-1024x548.jpg\" alt=\"\" class=\"wp-image-2920\" srcset=\"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-5-1024x548.jpg 1024w, https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-5-300x161.jpg 300w, https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-5-768x411.jpg 768w, https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/wp-content\/uploads\/2022\/09\/Individual-Assignment-2_pic-5.jpg 1365w\" sizes=\"auto, (max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Recommendations for Tripadvisor: <\/strong>For the first issue identified, I would recommend that Tripadvisor add a filtering feature to allow searches within xx miles of a zip code \/ city or state. This would help target the search and avoid getting a result for Houston, Mississippi, when the desired results are for Houston, Texas. Another benefit is that the end user can ensure that the desired results are within a given proximity of where they are located and do not have to venture into an area of Houston that is significantly far from their current location. The mobile app does have the option to use GPS \/ Location Services, but not everyone is willing to have their location tracked, therefore, this is not the ideal way to solve the issue.<\/li><\/ul>\n\n\n\n<p>Additionally, they should move the \u2018see all results for downtown Houston\u2019 from the bottom of the results to above the first result provided. That way, the end user(s) have the option to view all of results, rather than the top recommended by Tripadvisor. This is most likely due to restaurants paying fees to be placed higher in the search results and not necessary being the best match for what is being asked.<\/p>\n\n\n\n<p>Once the end user goes to the \u2018all results\u2019 page, there must be a better way to filter \/ sort through the results. I recommend adding an advance filter that allows for specific filters to be applied on type of cuisine, any dietary restriction (e.g., dairy-free, gluten-free, vegan, etc.), review score and price, as a few examples. If the location filter is applied, as recommended above, it would be beneficial to know the proximity of the establishment to your current location. This must be applied to both the mobile application and using the Tripadvisor site on a web browser. This will significantly improve the search features and produce meaningful results.<\/p>\n\n\n\n<p>The last recommendation will be focused on a \u201cHelp or FAQ\u201d section, where an end user can look for assistance to help them navigate the page or app, as well as provide guidance to refine search results. I currently could not find any such information and it was extremely frustrating to be provided 36 pages of results without any ability to find helpful ways to tailor the listing to what I was looking for. <\/p>\n\n\n\n<p>Word Count &#8211; 811<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Identified site to be evaluated: The site selected for the heuristic evaluation is Tripadvisor. This is one of the travel sites within our scope for the group project, as it is a leading site utilized by people searching for travel related topics. Scenario to be evaluated: The situation selected was to find a highly rated &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/?p=2915\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Heuristic Evaluation &#8211; Individual Assignment # 2 (Tripadvisor)&#8221;<\/span><\/a><\/p>\n","protected":false},"author":77,"featured_media":0,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[42,5],"tags":[],"class_list":["post-2915","post","type-post","status-publish","format-standard","hentry","category-group-travel","category-heuristic-evaluation"],"_links":{"self":[{"href":"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/index.php?rest_route=\/wp\/v2\/posts\/2915","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/index.php?rest_route=\/wp\/v2\/users\/77"}],"replies":[{"embeddable":true,"href":"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2915"}],"version-history":[{"count":1,"href":"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/index.php?rest_route=\/wp\/v2\/posts\/2915\/revisions"}],"predecessor-version":[{"id":2921,"href":"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/index.php?rest_route=\/wp\/v2\/posts\/2915\/revisions\/2921"}],"wp:attachment":[{"href":"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2915"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2915"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/torch.cci.fsu.edu\/~pmarty\/5275\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}